Contact the Training Team

Need help getting started?

If you are ready to enroll, unsure about placement options, or tracking certification status, the Training Team can walk you through each step.

1. Gather your details

• Current résumé or summary of relevant experience
• Preferred training track (in-home support, community programs, or long-term care settings)
• Any accommodations or scheduling constraints

2. Choose how you want to reach us

Email: [email protected] – responses within two business days.
Phone: +1 (800) 555-0192, Mon–Fri, 9 a.m.–4 p.m. ET.
Secure form: complete the short form below; no account needed.

3. What to expect next

1. A coordinator will confirm receipt and review your materials.
2. If anything is missing, you’ll receive a single follow-up request.
3. Within five business days you receive a written placement recommendation and next-step checklist.

Common pitfalls to avoid

• Submitting incomplete transcripts—double-check that every required course appears.
• Selecting the wrong track—review the one-page comparison chart before choosing.
• Waiting until the final week to ask about certification renewals—allow at least ten days for processing.

Quick resources

• Program Handbook (PDF)
• Side-by-side track comparison
• Certification-status lookup

Frequently asked questions

Do you offer group webinars for agencies? Yes—request a private session when you email us; we host up to 25 participants.

Can I change tracks after I start? One transfer is allowed before the first practicum begins; email the team to start the process.

Is financial aid handled by the same office? No—see the separate Financial Aid page or call (800) 555-0198.