Giant Food Store
2nd Floor - Community Room
2300 Linglestown Road
Harrisburg, PA 17110
Register here: http://www.olderpa.org/event-2592039
Date: Tuesday, August 29, 2017
Time: 9:00 a.m. - 12:00 p.m.
All payments must be made by the day of the training
Description: In this training we will address the challenging behaviors that are present when working with the public, whether specific populations or in general. Skills to address challenging behaviors both in person and over the phone with be addressed. Participants will develop skills related to challenging behaviors when dealing with special populations. This training provides definitions of behavior, types of behavior and reactions to challenging behaviors. Participants will learn the importance of managing their own behavior and the experience they bring to interactions.