Fulton County Library
227 North First Street
McConnellsburg, PA 17233
Register here: http://www.olderpa.org/event-2592046
Date: Tuesday, August 29, 2017
Time: 3:00 p.m. - 6:00 p.m.
All payments must be made by the day of the training
Description: In this training we will address the challenging behaviors that are present when working with the public, whether specific populations or in general. Skills to address challenging behaviors both in person and over the phone with be addressed. Participants will develop skills related to challenging behaviors when dealing with special populations. This training provides definitions of behavior, types of behavior and reactions to challenging behaviors. Participants will learn the importance of managing their own behavior and the experience they bring to interactions.
Understand our reactions to challenging behaviors of others and how our perspective can influence management of those behaviors.
Develop skills for managing challenging behaviors both in person and over the phone.
Identify special populations and some challenging behaviors that can be expected in those populations.